채용정보 > 인사/Admin
  • 외국계 회사 Customer Care
  • 채용정보
    기업구분
    외국계(외국 법인기업)
    고용형태
    정규직
    최종학력
    대학졸업(4년)
    모집기간
    채용시까지
    모집요강
    모집인원
    1 명
    경력
    2년 이상
    급여조건
    업계 상위
    상세요강
     
    Hotline in charge : As a person who is in charge of representative call of Korea office, (s)he should be able to give qualified and professional answer to satisfy customers and make them loyal. And be able to effectively liaise with relevant contacts.

    Information providing : Provide technical and nutritional information/ advice to callers, e-mail senders, letter senders, company website Q&A.

    Inquiries, Complaints management : Listen, understand and record inquiries and complaints. Take care of complaints, inquiries according to the customer complaints handling process

    Sensitive case management : Alarm and report on sensitive cases to all management team. Take care of sensitive case following the workflow. Facilitate crisis management team.

    Periodic Customer Care Report : Based on recorded information, prepare periodic CC report and distribute to stakeholders.

    Inquiry and Complaint report to Headquarter :
    Regular information upload on VITAL (Consolidated information sharing and analytic system from Headquarter) to provide local markets’ inquiry / complaints trends and heads-up sensitive complaints. Ultimately to influence HQ for continuous quality improvement activities. Support finance team to reconcile credit note.

    Return process management : Setup return process and manage the process (Return from distributors)

    Cross functional communication : Coordinate feedback from the field to internal departments. Provide call trends on field feedback specifically related with New product, promotion, merchandising.

    Secretary for General manager / DGM :
    Arrange trip schedule (air ticket, visa), Settle periodic expense & regular payment (Air parcel, Phone bill, etc.).
    Consolidate & update local associates’ status (contact list, working status, Gallup survey action status) upon AP or Global team’s request on behalf of local market associates.

    General affairs-related jobs :
    총 경력 2 -5년차
    Customer Service 경력자
    영어 중상급 수준
     
    근무환경
    복리후생
    업계 상위
    근무지역
    서울
    접수방법
    접수기간
    채용시까지
    접수방법
    이메일
    담당자
    담당자명
    이준호 이사
    담당연락처
    02-2051-0889
    이메일
    alex@everintelconsulting.com
    홈페이지
    http://everintelconsulting.com
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