JOB DESCRIPTION Perform complex and technically demanding support of Hardware System and associated Software. The position requires a professional representation between the customer and the company in all aspects of the customer relations.
RESPONSIBILITIES •Conduct Servicing in area of responsibility •Liaison and customer support representative for the local region for Service support •Provide phone and email support, technical advice & ECSC support as appropriate to customers •Able to complete all Technical Responsibilities. •Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure. •Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Product Supply Centre for the installed systems •Perform routine calibrations and preventative maintenance on their designated modality and secondary modality. •Conduct Planned Maintenance for Customers as required •Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams. •Instruct customers in proper use of the equipment. •Assist Sales/Customer Service with technical advice. •Stay current on all new products. •Submit timely and accurately reports as assigned. •Maintain all company-leased equipment, including company computer, parts, and tools. •Perform other related duties as assigned or requested. •Adhere to all company directives, policies and procedures •Ability to represent the organization in a professional and positive manner. •Uphold company philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. •Ability to troubleshoot/diagnose issues with software and hardware interfaces. •Excellent technical/analytical skills in the area of PC/Network Computing and Operating systems •Excellent written and Verbal communication skills •Familiarity/proficiency with the following applications: Outlook, Word, Excel, PowerPoint, •Ability to effectively interact with customers (via phone and face-to-face) •Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters. •Must have excellent skills in verbal and written communication skills. •Exceptional customer service skills. •Be a self-motivated worker, able to interact and communicate well with all levels of the business •Must be willing to travel domestically and internationally up to 30% of the time when required and work independently.
EDUCATION Electronic/Electrical engineering, Medical engineering degree or equivalent and/or EXPERIENCE