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Provide local support to SAP end users across all functional areas in Korea office. This role will involve troubleshooting and responding to end users experiencing problems in SAP.
• Work with end users on gathering initial requirement on system enhancements and reporting. Act as liaison between Korea and corporate IT team.
• Work closely with corporate IT on deploying new solutions, enhancing existing solutions or reporting issues and resolution
• Consult with end users and external providers to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, business process and interfaces with other systems. Use this information to support the organization.
• Review technical documentation and data management to confirm consistency with program operations and maintain documentation of changes to computer code, programs, and specifications.
• Develop and Maintain training documentation and provide training to end users or technical support staff to use and support programs.
• Maintain data integrity of the application system
• Assist with daily operation and help desk tasks when required.
• Demonstrate effective and collaborative communication with internal team members and all business partners.
• Communicate status of project tasks to senior team members and management as required.
• Evaluating future system enhancements and upgrades relative to support strategic growth opportunities for the company. |
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• Minimum 5 years SAP R3 ECC6.0 experience in a team environment with solid expertise in SAP SD sales and distribution processes. Knowledge of LE, MM, PP, WM, FI is a great plus
• Business background in Sales, Financial, Logistics, and Procurement processes highly desirable
• Familiar with SAP BW and Business Object
• Expert working knowledge and problem solving skills related to SAP R/3 functional applications and all other application tools used by the business.
• Demonstrate advanced conceptual reasoning skills and discretionary judgment and an understanding of business area policies and processes.
• Intermediate to advanced business process knowledge and ability to provide context to requirements.
• Multi tasking
• Fluent in English - Must |
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