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외국계 회사 Customer Care
채용정보
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기업구분외국계(외국 법인기업)고용형태정규직최종학력대학졸업(4년)모집기간채용시까지
모집요강
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모집인원1 명경력2년 이상급여조건업계 상위
상세요강
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Hotline in charge : As a person who is in charge of representative call of Korea office, (s)he should be able to give qualified and professional answer to satisfy customers and make them loyal. And be able to effectively liaise with relevant contacts.
Information providing : Provide technical and nutritional information/ advice to callers, e-mail senders, letter senders, company website Q&A.
Inquiries, Complaints management : Listen, understand and record inquiries and complaints. Take care of complaints, inquiries according to the customer complaints handling process
Sensitive case management : Alarm and report on sensitive cases to all management team. Take care of sensitive case following the workflow. Facilitate crisis management team.
Periodic Customer Care Report : Based on recorded information, prepare periodic CC report and distribute to stakeholders.
Inquiry and Complaint report to Headquarter :
Regular information upload on VITAL (Consolidated information sharing and analytic system from Headquarter) to provide local markets’ inquiry / complaints trends and heads-up sensitive complaints. Ultimately to influence HQ for continuous quality improvement activities. Support finance team to reconcile credit note.
Return process management : Setup return process and manage the process (Return from distributors)
Cross functional communication : Coordinate feedback from the field to internal departments. Provide call trends on field feedback specifically related with New product, promotion, merchandising.
Secretary for General manager / DGM :
Arrange trip schedule (air ticket, visa), Settle periodic expense & regular payment (Air parcel, Phone bill, etc.).
Consolidate & update local associates’ status (contact list, working status, Gallup survey action status) upon AP or Global team’s request on behalf of local market associates.
General affairs-related jobs :
총 경력 2 -5년차
Customer Service 경력자
영어 중상급 수준
근무환경
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복리후생업계 상위근무지역서울
접수방법
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접수기간채용시까지접수방법이메일
담당자
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담당자명이준호 이사담당연락처02-2051-0889이메일alex@everintelconsulting.com홈페이지http://everintelconsulting.com
