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유명 외국계 금융사 Tele Marketing 총괄 임원 (상무 - 전무)
채용정보
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기업구분외국계(외국 법인기업)고용형태정규직최종학력대학졸업(4년)모집기간채용시까지
모집요강
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모집인원1 명경력17년 이상급여조건2억 - 3억
상세요강
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** Direct reporting to regional office
A. Providing sales, Service and thought leadership to the Korean telemarketing/telesales operations across all contact centre models – Sponsor, In-house and 12 Outsourced Service Providers
B. Single point of ownership and accountability for South Korea Contact Centre function
C. Responsible for sales performance, quality adherence and operational consistency
D. Developing sustainable business relationships with Direct Marketing team and stakeholders to ensure achievement of sales production targets, quality standards and operating budgets
E. Developing appropriate strategies to ensure sales contact centre operations are well positioned to meet short, medium and long term business demand and requirements
F. Managing, supervising and coordinating the activities of the contact center sales management team and professionals in providing customer related sales interactions & activities
G. Translates business demand into delivery requirements to ensure consistency of sales experience, Plans, schedules, and coordinates team activities to meet operating parameters.
H. Liaising with sales centre managers, team leaders, global contact centres support teams and business partners to provide required data information and analysis for issue resolution and development of action plans to close business performance gaps
I. Planning and supervising changes and managing the daily operations of contact centres
J. Reviewing staff performance, determining development and training needs and aligning with required succession planning model
K. Support and promote the development of the Global Contact Centre strategy to ensure the business delivery model is customer orientated, efficient, effective and compliant and that business objectives are achieved.
A. Strong communication skills – must be able to effectively communicate with senior leadership, peers, staff, customers and other stakeholders
B. Demonstrated experience in designing and delivering effective customer centric sales and service solutions
C. Personally self-managed, highly results driven and resilient
D. Proven knowledge of Financial product sales in the Korean market
E. Proven track record in delivering telemarketing sales results
F. Significant relationship management experience in a highly matrixed, complex organization
G. Proven capabilities designing, creating, communicating and implementing business solutions which have delivered targeted improvements
H. Excellent understanding of Contact Center technologies (CRM, Automated dialers, telephony, and call quality monitoring)
I. Ability to design, create, communicate and implement business solutions
J. Strong process redesign focus, coupled with the ability to create strategies and visions and apply out-of-the-box solutions
K. Business and Operational Acumen Required
L. 5+ years of experience in Contact Centre sales & telemarketing
M. Ability to communicate effectively in English is essential
근무환경
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복리후생업계 평균근무지역Seoul
접수방법
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접수기간채용시까지접수방법email
담당자
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담당자명Terry 대표담당연락처010-5047-9344이메일terry@everintelconsulting.com홈페이지http://everintelconsulting.com
